dd678 Privacy Policy

1 Scope of Information Collection

When you register an account and use our services on dd678, we collect various types of personal information. The purpose of collecting this information is to provide you with a safe, secure, and improved service.

1.1 Information You Provide Directly

• Full name and date of birth (for age verification — only those aged 21 and above may register)
• Valid email address and contact information
• National ID or passport number (for KYC verification)
• Banking and mobile financial service information (including bKash, Nagad, Rocket)
• Any additional information you provide while using our services

1.2 Automatically Collected Information

• IP address and device-related information
• Browser type, version, and operating system
• Session duration and activity logs on our platform
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity records

1.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may sometimes collect information from trusted third-party sources. This information is always collected within a legal and ethical framework.

2 Purposes of Using Your Information

dd678 uses the information collected about you only for specific and lawful purposes. We will not use this information for any other purpose without your permission.

• Account registration, identity verification, and KYC completion
• Accepting deposits, processing withdrawals, and managing financial transactions
• Providing customer service and ensuring technical support
• Preventing fraud and money laundering and ensuring security
• Meeting legal obligations and fulfilling regulatory requirements
• Improving the platform, adding new features, and enhancing service quality
• Providing a personalized experience based on your preferences
• Ensuring responsible gaming and related monitoring
• Sending relevant promotional communications (only with your consent)

3 Data Protection and Security Measures

dd678 gives the highest priority to protecting your personal information. We employ industry-standard technical and organizational measures that protect your information from unauthorized access, alteration, disclosure, or destruction.

3.1 Technical Protection

• Use of 256-bit SSL/TLS encryption technology for all data transfers
• Additional encryption layer for sensitive information stored in the database
• Two-Factor Authentication support
• Firewalls, intrusion detection systems, and regular security audits
• Adherence to PCI-DSS standards for payment information

3.2 Organizational Protection

• Restricted access to specific information for authorized staff only
• Regular staff training and data protection awareness programs
• Strict confidentiality agreements with third-party service providers
• A rapid response plan in the event of a data breach

4 Information Sharing and Disclosure Policy

dd678 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the limited circumstances described below:

• Service Provider Partners: Selected partners for payment processing, identity verification, and technical support — who are contractually bound to comply with our privacy policy.
• Legal Obligations: Information may be disclosed as required by court orders, lawful requests from government authorities, or applicable law.
• Security-Related Needs: Providing information to relevant authorities to prevent and investigate fraud, money laundering, or other illegal activities.
• Business Restructuring: In the event of a company merger or acquisition, the new authority will also be bound to follow this privacy policy.
• With Your Explicit Consent: Your prior permission will be obtained for any case beyond those listed above.

5 Cookies Policy

The dd678 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help make your experience more convenient.

5.1 Types of Cookies

• Essential Cookies: Required for the basic operation of the platform — including login sessions and security tokens.
• Functional Cookies: For remembering your preferences and settings, such as language selection and display settings.
• Analytical Cookies: For collecting website statistics and improving services — in a fully anonymous manner.

You can control or disable cookies from your browser settings. However, disabling essential cookies may limit some functions of the platform.

6 Data Retention Period

dd678 retains your personal information only for as long as it is necessary to fulfill the purpose for which it was collected, or as required to be retained due to legal obligations.

• Active account data: for the full duration the account remains active
• Financial transaction records: for the period specified under applicable law
• After account closure: for the period prescribed by law to meet regulatory requirements
• Marketing-related data: until you withdraw your consent

After the designated period, information is securely and permanently deleted or anonymized.

7 Your Rights and Controls

Every user registered with dd678 has the following rights regarding their personal information.

7.1 Information Rights

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to correct incomplete or inaccurate information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to limit the use of your information for specific purposes.
• Right to Withdraw Consent: The right to withdraw consent at any time for marketing communications.

7.2 How to Exercise Your Rights

To exercise any of your information rights, contact us via 24/7 live chat or send an email to [email protected]. We will process your request within a reasonable time. Some additional information may be requested for identity verification.

8 Protection of Minors

dd678 is a responsible gaming platform. Our services are for individuals aged 21 and above only. We do not knowingly collect information from any minor.

If we confirm that a minor has registered, that account will be closed immediately and all related information will be securely deleted. If a guardian believes their child has registered on our platform, please contact us immediately.

9 International Data Transfers

In some cases, your information may be processed or stored on servers in countries outside Bangladesh. In such cases, we ensure that:

• Adequate data protection measures exist in the receiving country or organization
• Encryption is used during data transfers
• Data protection terms are included in our agreements with third parties
• Applicable laws and international standards are fully complied with

10 Policy Changes and Updates

dd678 may review and update this privacy policy from time to time. If any significant changes are made, we will:

• Update the "Last Updated" date at the top of the page
• Send a notification to your registered email address
• Inform you of the changes when you log in to the platform

Continued use of the platform after an update will be considered as your agreement to the revised policy. If you do not agree with any change, please contact us or request that your account be closed.

11 Responsible Gaming and Data Protection

dd678 believes that responsible gaming and data protection complement each other. We use information about your gaming behavior to identify problematic gaming patterns and provide timely support.

This information is always kept confidential and used solely for your well-being. To learn more about responsible gaming, visit our Responsible Gaming page.

12 Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact us through any of the following channels:

• Email: [email protected]
• 24/7 Live Chat: Get direct support in Bengali from any page on the platform

Our privacy team will review your request promptly and respond within a reasonable time. Your satisfaction is our highest priority.